Liberal Return Policy

Return Policy

Cancellation and Refund Policy Maximum  24 hours notice of cancellation required. Notification for instance, in person,by phone  via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a $25 charge to cover any subsequent administrative expenses. Termination of Agreements

 Refunds Policy  No refunds shall be offered, where a product  is deemed to be a health violation (i.e. Adult Novelties, Costumes, Kitchen Wares, Mugs, Drinking Glasses, Thermos or other beverage holders,  ALL food Products)  . Other Products will be on "product by product" basis and if we deem returnable will be for exchange ONLY or will be fully refunded with a 30% restocking fee. Defective items will be exchanged within in 21 days if available at no cost , but ONLY for the EXACT ITEM purchased.

 

Contact our Returns Department at 1-888-502-4555 ext. 2 or email customercare@theboxeddragon.com